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Choosing Matrix/Element as a messenger for my family was a mistake. It’s way too complicated. And apparently, the app on smartphones is pretty confusing: Family members repeatedly end up in the settings dialog for the chat room? Since modern UIs are all utter garbage (Which UI elements can be clicked/activated? Nobody knows! Everything is flat!), they have a hard time leaving that dialog, so they call me. And then all the crypto stuff, that no normal user ever understands, and trusted devices, and … oh, fuck off man. I just want a chat.
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I guess the app still requires and insists on some form of personal identifiable information 😳