i’d say in most cases, having another program in the mix is not the solution unless the problem is inherently technical and other software either misses the point, or solves a different (possibly overlapping) problem. its easy to think that hitting things with keyboards is a universal solution. especially if you have a lot of experience doing that. the common blindness of software people is the human elements that are often handled by other teams which eventually frame problems in technical terms for developers to deal with. then the naive developer goes home thinking they can replace the humans that make their work possible.